RETURNS

WITHDRAWAL FROM THE PURCHASE

Right of withdrawal

Consumers are entitled to withdraw from the Contract concluded with us through the Website, telephone and social media without the payment of any penalty and without any reasons, fourteen (14) calendar days from the date of receipt of the Products purchased. The withdrawal period expires after 14 calendar days from the day on which the consumer or a third party indicated by him, other than the carrier, acquired physical possession of the product.

The deadline to exercise the right of withdrawal is met if the consumer sends back the goods before the expiry of the period of fourteen (14) calendar days from the day on which You or a third party other indicated by You other than the carrier acquires physical possession of the good. If the deadline of the shipping back of the Products expires, we would not refund to You any payment received or change any product or issue any Credit Voucher

Results from the withdrawal

We shall return any payment received from you, including, where applicable, delivery costs (excluding any additional charges due to your choice to use other return/delivery methods than the cheapest return/delivery method that we offer), without undue delay and in any case within fourteen (14) calendar days from the day on which we were informed of the consumer's decision to withdraw from the Contract. Notwithstanding the foregoing, we may withhold the reimbursement until we have received the Products bac. The refund will be paid if the above mentioned conditions are met, including the purchase receipt of the goods to accompany the return of the Products. The refund will always be paid using the same means of payment as those the consumer used for the original transaction. Delivery costs will be reimbursed when the right of withdrawal is exercised within the statutory period and all the goods in which the relevant parcel consists of are returned timely. The refund will be paid as soon as possible and, in all cases, within 14 days from the date on which You notified us of your intention to cancel.

Procedures for exercising the right

In order to exercise the right of withdrawal of the above paragraph, you must inform us before the expiration of the deadline for exercising in accordance with the above, of your decision to withdraw from the Purchase Agreement that we have concluded, with a clear statement (eg letter) which you will send exclusively by e-mail to [email protected]. Please be sure to include your name and order number. Cancellations via telephone and social media are not accepted.

Obligations of the consumer upon withdrawal

In order to comply with the withdrawal period, you must send us your statement of exercise of your

right of withdrawal before the withdrawal period expires in accordance with the provisions hereof.

In case of exercising the right of withdrawal in accordance with the above, you must return to us at the

address that will be indicated to you, the Product from the purchase of

which you  withdraw immediately, with its packaging intact and accompanied by the purchase

receipt, without undue delay and in any case within fourteen (14) days calendar days from the day

following thewithdrawal. The deadline is considered to have been met if you send back the Products

before the end of the 14 day period, as defined above. Please be sure to include the purchase receipt

of the goods to accompany the return of the Products.

The cost of returning the products from the purchase of which you withdraw rests with you and you

must pay it directly to the courier company you will choose. In case our Company is obliged to pay

an amount to a transport company regarding the return of the product, this will be deducted from the

total amount that our Company must return to you as a result

of the withdrawal in accordance with the law and the terms hereof. For returns, you must look

yourself for the Courier Company and pay the corresponding fee directly to it. In case you have

ordered the product from a country that uses a currency other than the Euro,you undertake to cover,

in addition to the return cost, the cost in case of exchange rate difference, in case of customs

clearance or import duties, etc.

Return of Products due to withdrawal

We have the right to delay the return of your money until we receive back the products from the

purchase of which you are withdrawing, in the same good condition in which you received them.

Regarding earrings, since their quality is checked before shipment and for hygiene reasons and

because it is not possible to verify their use by the consumer who withdraws, returns are not

accepted.

Clothing and scarves cannot be returned if the safety tag and tags have been removed. In addition,

returns are not accepted in case of damage or worn product. Finally, it is not possible to return

seasonal items such as swimsuit if the safety tags, labels and, if applicable, the hygiene sticker

have been removed. In any case, you must send the Product for return together with the proof of

purchase you received upon delivery of the Product, otherwise the exercise of the right of withdrawal

is not valid.

In the event of a gift return, this will be possible and a refund will be made if you send us the gift

together with the corresponding receipt

When you send a package back to us, please make sure to use a trackable shipping method. We are

not responsible for any lost packages

When we receive the product you returned to us, and after we check it, we will send you an email to

inform you about its receipt. After the check we will carry out, we will notify you with a newer message

for the approval or rejection of your request for a refund of the purchase.