RETURNS

WITHDRAWAL FROM THE PURCHASE

You have a period of seven (7) working days to withdraw from the purchase you may have made through our online store, without stating the reasons or providing us with any explanation regarding your desire to return the product (s).

The above period of seven (7) working days for the exercise of the right of withdrawal is set from the next day that you or any person you indicate to us as responsible for the receipt of your products (other than the carrier), obtain the physical possession of products. 

Procedures for exercising the right

In order to exercise the right of withdrawal of the above paragraph, you must inform us before the expiration of the deadline for exercising in accordance with the above, of your decision to withdraw from the Purchase Agreement that we have concluded, with a clear statement (eg letter) which you will send in one of the following ways:
by telephone with the Customer Service department of the Company at +30 6951604667 

by e-mail to [email protected],

Obligations of the consumer upon withdrawal

In order to comply with the withdrawal period, you must send us your statement of exercise of your right of withdrawal before the withdrawal period expires in accordance with the provisions hereof. 
In case of exercising the right of withdrawal in accordance with the above, you must return to us at the address at the address that will be indicated to you, the Product from the purchase of which you withdraw immediately, without undue delay and in any case within seven (7) working days from the next day that you or any person you indicate to us as responsible for the receipt of your products (other than the carrier), obtain the physical possession of products.The deadline is considered to have been met if you send back the Products before the end of the 7working day period, as defined above.

The cost of returning the products from the purchase of which you withdraw rests with you and you must pay it directly to the courier company you will choose. In case our Company is obliged to pay an amount to a transport company regarding the return of the product, this will be deducted from the total amount that our Company must return to you as a result of the withdrawal in accordance with the law and the terms hereof. For returns, you must look yourself for the Courier Company and pay the corresponding fee directly to it. In case you have ordered the product from a country that uses a currency other than the Euro,you undertake to cover, in addition to the return cost, the cost in case of exchange rate difference, in case of customs clearance or import duties, etc.

Return of Products due to withdrawal

We have the right to delay the return of your money until we receive back the products from the purchase of which you are withdrawing,in the same good condition in which you received them.
Jewelry returns are not accepted as quality control is carried out before shipping. Clothing and scarves cannot be returned if the safety tag and tags have been removed. In addition, returns are not accepted in case of damage or worn product. Finally, it is not possible to return seasonal items such as swimsuit if the safety tags, labels and, if applicable, the hygiene sticker have been removed.

In the event of a gift return, this will be possible and a refund will be made if you send us the gift together with the corresponding receipt

When you send a package back to us, please make sure to use a trackable shipping method. We are not responsible for any lost packages

When we receive the product you returned to us, and after we check it, we will send you an email to inform you about its receipt. After the check we will carry out, we will notify you with a newer message for the approval or rejection of your request for a refund of the purchase.