GENERAL TERMS OF USE
GENERAL TERMS OF USE
1.GENERAL CONDITIONS
The website «www.grescollections.com», (hereinafter «The website»), is the website that hosts the Online Store under the brand name « GRES COLLECTIONS Single Member Private Capital Company », which exhibits, promotes and sells over the Internet a range of products, such as clothing, accessories, jewellery and other items (hereinafter referred to as "Products").
Τhe website is owned by the company under the trade name «GRES COLLECTIONS Single Member Private Capital Company», which has its head offices in Penteli, Greece, (Monday to Friday 10:00 to 17:00, email [email protected]) (hereinafter «the Online Store», or «The Company», or «We», or «Us»,), and is their lawful administrator.
These General Terms include, as an integral part and as a whole, the Term of Use of the Website and the Cookie Policy (hereinafter referred to us «Terms of Use» or «General Terms» or “Terms and Conditions» or «Terms» or «Agreement»), and define the terms and conditions under which you, in any of your capacity, namely that of a visitor, a user of the services, a consumer – buyer, a Member (hereinafter «the User», «The Consumer», «The Buyer», «The Member», «You»), browse our website, use its content and services (e.g. Member Registration, Newsletters), or/and trade in our Online Store making purchases, and govern the sales contract you enter with our company for the purchase of products from our Online Store.
Before entering the Website and making use of its services or proceeding to purchases in our Online Store, we urge you to consult the Terms of Use and make sure you are in agreement with them. By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.
In case you have any disagreements with any of the present Terms or you wish for a clarification or information concerning the Terms you should not proceed to any act or use any of the Website services, including simple navigation through our Online Store, before contacting our Customers Services Department(+30 2110019949). However, any information/clarification might be given to you in accordance with the above through our Customers Services Department regarding the Terms and Conditions, does not constitute a replacement, substitution or amendment of the Terms and Conditions, since they are provided exclusively for your assistance, while the Terms of Use constitute our only and exclusive agreement.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Aiming to protect the rights of the visitors of the present website, the Company states that it makes every effort to ensure that the entire content of the website and the information contained therein are governed by clarity, accuracy and completeness, both in terms of the Company's identity and the products provided. However, the Company is not responsible for any damage caused to the user of the website due to its use or information contained therein, including the case of negligence.
Finally, we reserve the right to refuse Service to anyone for any reason at any time.
2. WEBSITE OPERATION
The Company makes every possible effort to ensure that the website operates smoothly, free from any errors, viruses etc. However, given that Internet is not a safe environment, the Company does not guarantee the above to the users and is not responsible for any damages the users or any third parties may suffer while browsing our website, (e.g. loss of data), due to either use/copy/ download or alteration or virus infection or other non-permitted third party intervention on files and information available through the website.
The user is solely responsible for the protections of his system against viruses. Messages to the Company via e-mail may not be safe. Therefore, the Company recommends that you do not send any confidential information through e-mail. In case you choose to do so, you accept the danger that this confidential information may be stolen, misused or be altered by third parties.
This website is usually available 24 hours a day, 7 days a week. However, the Company reserves the right to make this website unavailable at times for any reason or without a reason, without being liable to the users for possible damages suffered as an event of any interruption, suspension or termination of the website’s operation. The Company reserves the right to terminate at any time and for any reason the access and use of this website or part of it or to eliminate any content, feature or service, without the obligation to notify users in advance.
3. NEWSLETTER SUBSCRIPTION
Should the Company decide to create a Newsletter service, your participation in it will be a result of your free choice and not a condition or an obligation to make a purchase from our Online Store. The user that chooses the use of the relevant service, will be able to receive our newsletter and other promotional material on the electronic address (e-mail) provided to us, during the creation of an account or the purchase process. The subscription to this service is completed by inserting the user's e-mail address at the corresponding field on the website. Upon completion of your registration to the service, you give your explicit consent to send you informative and promotional material for the products and services of our Online Store, as well as related advertising messages. In any case, it is possible to revoke the above consent at any time.
4. ADVERTISMENT – THIRD PARTY LINKS
The Company reserves the right to advertise on various webpages of its choice on the Internet and use affiliates or third - party advertising companies, as appropriate.
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
5. SOCIAL MEDIA NETWORKS
The Company may maintain accounts on social media (e.g. Facebook, Linkedin, Instagram, Twitter, Pinterest, Youtube), which Users can follow to learn news, comment and participate in special promotions. Any products or services offered through our Social Media Accounts and all the information disclosed, shall be subject to the present General Terms, unless otherwise agreed. Moreover, any interaction of Users with the Social Media may allow access and connection to your personal accounts on those Media. The Company clarifies that we have no access to these accounts, we do not control the relevant services and therefore we are not accountable for the actions and/or omissions of the Social Networks’ Service Providers. Accordingly, we suggest you read carefully the Terms of these Social Networks.
6. INTELLECTUAL PROPERTY RIGHTS
The content of the website (programs, information material of any kind, data, software, graphics, trademarks, trade names, logos, etc.) is the property of the Company or its respective beneficiary, protected by the Greek and EU legislation. Any modification, publication, transmission, transfer, reproduction, distribution, presentation, link, upload or by any other means exploitation in full or in part of the website's content in any way or by any means, for commercial or other purposes, is prohibited without the Company's or the respective beneficiary's prior written permission.
7. COOKIE POLICY
Definition
"Cookies" are small pieces of text files, which are stored in the user's browser when visiting a website. The information stored on the User's computer may contain information such as which pages the User has visited, the date and time of the visit and a random and unique user ID number. The information stored in cookies is used for identification and optimization purposes. In particular, the Website may store useful information about the User's browsing on it, as well as read this information to provide the User with a better browsing experience. In addition, cookies help us see the performance and traffic of the website, improving its presentation and content, according to the preferences of our visitors. Cookies in no way cause damage to users' computers, nor to the files stored on them.
Which cookies we use on our Website
Necessary Cookies
The necessary cookies, are essential for the proper functioning of our Website, allow you to browse and use their functions, such as access to safe areas or use the shopping cart. These cookies do not recognize your personal identity. Without these cookies, we can not offer effective operation of our Website.
Functionality Cookies
These cookies "memorize" your preferences when you browse our online store, so we can suggest the right solutions based on your needs. These cookies allow the Website to remember the user's choices such as username, language or region, in order to provide improved and personalized functions. The information collected by these cookies may be anonymous and it is not possible to track browsing activity on other websites. If you do not accept these cookies, the performance and functionality of the Website may be affected and your access to its content may be restricted.
Performance Cookies
Performance cookies are a subset of functionality cookies and enable us to evaluate the effectiveness of the various functions of our online store, in order to continuously improve the experience we offer you. These cookies collect information about how visitors use our Website, for example, which pages they visit most often and whether they receive error messages from websites. These cookies collect aggregate, anonymous information that does not identify a visitor. They are used exclusively to improve the performance of a website.
Promotional Cookies
Promotion cookies are used to display ads related to you and your interests. They are also used to send targeted advertising to limit bulk, junk and pointless advertising messages.
8. APPLICABLE LAW – TRADE OUTSIDE GREECE – USER'S LIABILITY
The company's website is accessible worldwide, however the Company may impose restrictions or special conditions, depending on the origin of the user, and even refuse to provide service to him.
This Agreement is governed by Greek Law and is interpreted in accordance with the laws of the State of Greece. For any dispute arising from the access or use of the Company's website, it is defined and agreed that the Courts of the city of Athens are locally competent.
This Agreement has been drafted in Greek and translated into English. For any difference that arises in the interpretation between Greek and English text, the Greek will prevail.
The users of the website must comply with the legislative provisions of the Greek, European and International Law and the relevant telecommunications’ legislation and abstain from any unlawful and abusive behavior during its use and with regard to it, along with the adoption of unfair competition practices and other illegal practices. The user of the website is responsible for any damage caused to the Company's website, due to the misuse or improper use of the website and the services offered through it. In the event that the Company is involved in any legal dispute or is called upon to pay any kind of compensation due to the breach of the user's obligations under these terms, the user will have to compensate the Company for this reason.
If access to specific information, either now or in the future, requires the use of a security code (password), each user is solely responsible for ensuring the confidentiality of his passwords and bears the sole risk of damage to himself or the Company by third party access to his passwords in any way.
9. MODIFICATION OF TERMS OF USE - GENERAL PROVISIONS
All the above terms, together with the other Policies of the Company, constitute the Agreement between the Company and the user regarding the object of the present. The Company reserves the right to modify these Terms of Use and the content of the website at any time, without prior notice to users only with the announcement of the modification through the website, and users must always check for possible changes and if they continue to use of the website, their acceptance is presumed with the modifications made. Any previous or up-to-date written or oral Agreements between the Company and the user become void with the exception of contracts between the parties that have already been fully executed.
If any provision of this Agreement is declared invalid or unenforceable, such designation shall not affect the Agreement as a whole or the other individual provisions of this Agreement which remain in full force and effect.
PRIVACY POLICY
Confidentiality and data processing policy
– VERSION APRIL 2024 –
With this Statement of Personal Data Protection (hereinafter "Statement") the Company «GRES COLLECTIONS Single Member Private Capital Company» lays the foundations on which it collects, uses, communicates or otherwise processes data within the operation of this website, in accordance with the provisions of European Regulation 2016/679 and Greek Legislation.
If you have any questions about our confidentiality policy or the use of your personal data on our website, please contact us by email by writing to the following address: [email protected] .
Data we collect
The Company collects from the users of the website those data that are absolutely necessary and indispensable for the service of the purpose for which they were given and are used exclusively for the purposes for which they have been collected. The data is limited to what the user has provided explicitly, with his consent and for a specific purpose.
The Company, respecting the importance of the correct collection, preservation, processing and storage of the personal data of its customers as well as visitors to its online store, expressly declares that it observes all the necessary measures to protect natural persons against data processing of a personal nature, in compliance with what is defined in European Regulation no. 2016/679, as it was incorporated into our national law and is still valid today.
We are committed to keeping your personal data safe and secure. The customer is not obliged to disclose any kind of personal data, but in this case, he may not be able to buy the products he wants from our online store and live the greatest possible consumer experience offered by our company. But as long as one chooses it, it becomes completely respected.
In order to place an order on our website, create a customer account, contact us or subscribe to our newsletter and other marketing activities, in general you provide us with the following data:
a. Identity Data: Name, surname, username, user code, or other similar ID, which you provide to us when submitting your order or during your registration, by opening an Account
b. Contact Information: Mobile or landline telephone number, e-mail address, home or business address (country, city, street, street number, postal code) and other possible contact information, which you provide to us at the submission of the order, the opening of an Account or in the context of receiving commercial communication from our Company, or in the context of your participation in various actions of our Company (e.g. tenders, etc.).
c. Financial data: Bank account, transaction value, credit, refunds, debit or credit card details, billing address, etc., which you provide to us either when registering for the services of the website or when ordering products for payment with electronic means, or in case of refund, which we infer from your purchases, etc. The registration of the card details, their confirmation, the commitment of the amount and the final charge, are done, after redirecting from our page, in a secure internet environment of the collaborating with our company " Piraeus Bank". The website in no case knows, nor handles and nor stores your card details.
d. Transaction - Purchase Data: Type of purchase products, transaction value, place of delivery, time of purchase, purchase history, complaints, payment method, information required in case of product change or account re-credit such as bank account, beneficiary name, IBAN, banking institution etc., which we collect in connection with your purchase and / or from your Account.
e. Consumer Behavior Data: Consumer preferences when browsing the Online Store, ie the items you see, your shopping cart, your interaction on Social Media (eg which products do you Like), the redemption of gifts, the frequency of purchase, manner, time of purchase, type of purchase, etc., based on your purchasing products, comments or any answers to any inquiries we may be making.
f. Technical data: Indicatively, the source channel, the Internet Protocol (IP) address, time zone and location, input data, browser type and version, operating system and platform, and other technology on the devices you use to access our Website etc.
g. Account Login Data: Username and password.
h. Profile Data: Data on your interests and consumer preferences, your participation in competitions or events and your general interaction as a customer of the company.
i. Data via Cookies: Browser, IP address, products that you have placed in the cart and have not completed the purchase, the country of origin of your order, the products that you look in the Online Store, your origin from other websites.
j. Marketing data: They include your preferences regarding the receipt of promotional material from us and third parties and your preferences for your communication with us, if we have your relevant consent, your opinion about products you bought from us.
How we use data
The processing of User Data is carried out by the Company's staff, through computer systems and electronic devices. Exceptionally, the processing may be done by third parties, who, having contractually concluded with the Company for the maintenance of confidentiality and the protection of User Data, process them on behalf of the Company only, and exclusively for the purposes for which they have been provided for.
Purpose of processing
The User provides to the Company his data, which are processed for the following purposes:
a. Receiving your orders, processing them, and shipment of the products to you.
b. The communication with you for issues related to the sale of our products to you.
c. The management, assessment and processing of your payments, including the security of our financial transaction.
d. Your service by opening an account with us.
e. The creation, storage and maintenance of a database with our clientele and its analysis.
f. The commercial communication with you via Newsletter, SMS, or other multimedia (VIBER) that concerns news of our Company, products, offers and promotions.
g. The analysis of your behavior and the understanding of your preferences.
h. The understanding and analysis of the results of our advertisements and promotions.
i. The processing of your requests, such as for example withdrawal, product replacement, etc.,
j. The satisfaction of your rights, regarding your personal data.
k. The security of transactions.
l. Business analysis and improvements, such as for the marketing of our products and their optimization, for the optimization of your experience and your service by us in our Online Store, as well as for the adaptation of your experiences in our Online Store.
m. Market research, statistical analysis, the development of marketing strategies and the management of marketing campaigns and to inform you or our partners about possible opportunities to participate in the marketing or product promotion initiatives of the company.
n. For other purposes for which we will notify you, or they will be determined as the case may be, at the point where the information about you is first collected.
User Data will not be used for any other purpose without its prior information and consent. The Company does not sell, share, rent or otherwise transfer, disclose or grants the personal data of the user to third parties, unless this is provided by a specific agreement with the user and with his explicit consent, or if required by the law. The Company stores the User Data only for the period of time required for the fulfillment of the purpose for which they have been provided to us and in compliance with the applicable legal provisions.
Ensuring personal data protection – Third Parties
The Company declares that it takes all necessary organizational and technical measures for the protection of User Data, with the sole purpose of security and protection against any form of accidental or improper processing. These measures shall be reviewed and amended as necessary.
Access to the User Data is permitted only to the absolutely necessary staff of the Company, which is committed to maintaining confidentiality and the companies that cooperate with us, which process the User Data as Co-Controllers or as Processors on our behalf and in accordance with our orders.
Indicatively, recipients of your Data are:
1. The staff of the Company
2. The collaborating with the Company users of our systems.
3. The credit institutions cooperating with the Company, through which the repayment of the sale of products is made.
4. Internet service providers for sending emails, sms, viber and so on.
5. The cooperating courier companies
Each person who performs on behalf of the Company the processing of the User's personal data has agreed and committed contractually with the Company:
a. to maintain absolute confidentiality
b. not to transmit User Data to any third party, if this is not provided by contract or if there is no explicit permission of the Company
c. take appropriate security measures
d. to fully comply with the legal framework for the protection of personal data and in particular Regulation 679/2016 / EU (otherwise GDPR).
User Rights
The rights that every person has regarding the processing of his data are briefly the following:
• Right of access: Can request a copy of the data we hold about it and check whether it is being processed lawfully.
• Right to rectification: He can request the correction and updating of his personal data if it is inaccurate or incomplete.
• Right to erasure: He can request the erasure of the data held for him, without requiring a specific justification. It is not absolute and only applies in certain cases.
• Right to restriction of processing: He can request to stop the processing of his personal data, when their accuracy is disputed, the processing is illegal, the data is no longer needed by the controller
• Right to object to processing: In some cases, he can object to the processing of his personal data.
• Right to portability: He has the right to request the transfer of his data to another controller.
• Right to information/Transparency: all companies must be completely transparent about how they process personal data, the purposes of processing and with whom it will be shared. The Company stores the User Data only for the period of time required for the fulfillment of the purpose for which they have been provided to us and in compliance with the applicable legal provisions.
Provided that we have received your express consent, through your subscription to our newsletter, we have the possibility to send you, at regular intervals, messages of promotional/advertising content, by electronic mail (email), in order to keep you informed about the news and the offers of our business. You of course have the option, at any time you decide, to stop receiving promotional/advertising messages from our Company either by clicking the unsubscribe link which you will find in every email you receive from our company, or by contacting us at [email protected] telling us that you no longer wish to receive such messages.
Applicable law
This policy is governed by Greek law and is interpreted in accordance with the laws of the state of Greece. For any dispute arising from the access or use of the Company's website, it is defined and agreed that the Courts of the city of Athens are locally competent.
This policy has been written in Greek and translated into English. For any difference that arises in the interpretation between Greek and English text, the Greek will prevail.
GENERAL TERMS OF PURCHASES
The website «grescollections», (hereinafter «The website»), is the website that hosts the Online Store under the brand name «GRES COLLECTIONS Single Member Private Capital Company», which exhibits, promotes and sells over the Internet a range of products, such as clothing, accessories, jewellery, and other items (hereinafter referred to as "Products").
Τhe website is owned by the company under the trade name «GRES COLLECTIONS Single Member Private Capital Company», which has its head offices in Penteli, Greece, (tel. (+30 ) 2110019949 Monday to Friday 10:00 to 17:00, email [email protected]) (hereinafter «the Online Store», or «The Company», or «We», or «Us»,), and is their lawful administrator.
These General Terms define the terms and conditions under which you, in any of your capacity, namely that of a visitor, a user of the services, a consumer – buyer, a Member, (hereinafter «the User», «The Consumer», «The Buyer», «The Member», «You», «He»), browse our website, use its content and services and trade in our Online Store making purchases, and govern the sales contract you enter with our company for the purchase of products from our Online Store.
Before entering the Website and making use of its services or proceeding to purchases in our Online Store, we urge you to consult the present Terms of Purchases and Returns, along with the Terms of Use, that are available on our webpage and make sure you are in agreement with them. In case you have any disagreements with any of the present Terms you should not proceed to any act, or use any of the Website services, including browsing our Online Store.
In case you wish for a clarification or information concerning the Terms, or you have a disagreement, reservation or a relevant question, you may contact the Company through one of the means provided in the relevant section of the Website «CONTACT», before proceeding to any actions in our website. However, any information/clarification might be given to you in accordance with the above through our Customers Services Department regarding the Terms, does not constitute a replacement, substitution or amendment of these Terms, since they are provided exclusively for your assistance, while the General Terms of Purchases and Returns, the Terms of Use of the Website and the Company policies, as presented in this website, constitute our only and exclusive agreement.
In case you disagree with any of the Terms or with all of them, you must not make any use of our services nor proceed to the purchase of products. However, by any action you take in our Online Store, such as your browsing it, or your registration or the purchase of our products, you ensure that you have read, understood and unreservedly accepted the present Terms.
The user accepts that all the data that he will provide to the Company for the purpose of making purchases or the provision of services will be accurate, complete and will correspond to the personal data valid at the time of data provision. It also agrees to pay all charges incurred either by him or by persons authorized by him for the use of his account and credit or debit card or other payment instrument, at the price or prices applicable at the time the relevant charges were imposed.
The user will also be obliged to pay all taxes, fees, etc. related to the purchases, as well as shipping costs, in addition to the cases where free shipping of products to him is provided. For this reason, we recommend that before each purchase you carefully read the current terms of purchase, which are posted on our website.
The Company reserves the right, without prior notice, to change any descriptions or images or references to any product or service on this website or to limit the quantity ordered for each product or service or/and to refuse the service. We note that the descriptions or images or references to products or services of third parties do not necessarily imply the approval of the Company for these products or services nor do they create an obligation to compensate the user from the purchase of such product or service for any reason.
Verification of the submitted data may be required before accepting any purchase or order. Unless otherwise required by law, the price, value and availability of the products or services may be subject to change without notice. The user acknowledges and accepts in advance the additional terms and conditions relating to purchases and the provision of services by the Company, its licensees or associates.
1. HOW TO ORDER
Ordering is done only through our Online Store. The Company does not receive or process orders placed via phone, e-mail, or through its Social Media pages.
2. THE PRODUCTS
The Company through the Website will exhibit, promote and sell to consumers products of our Company, such as clothing, accessories, jewellery and other items.
All products are available only for the personal use of the buyer, excluding any kind of commercial exploitation.
3. PRODUCT ORDER PROCEDURE
Before proceeding with the order, you should check whether the country or region to which the products you want to buy will be shipped, is currently served by our Company.
The Company executes orders in all parts of the world, which are served by the network of the ACS Courier Company for Greece.
If the country or region you are interested in is not served, you can contact us at (+30 2110019949), Monday to Friday 10:00 to 17:00 or by sending an e-mail to [email protected]
Once the payment of the price of your order is successfully completed, the system will automatically send you a message to the email account that you have stated to us at the stage of submitting your order, which will notify you that we have received it, will list the Products that you have ordered and all the terms of the order and the number of your order.
Once the order stage is completed according to the above, the Company then examines whether it (the order) can be executed as it is and there is no reason to reject it, in accordance with the provisions herein. If it is deemed that it can be processed in its entirety, the process of sending your Products to the courier company we work with or to another cooperating company is launched, at which time we send you a message to the email account you stated to us at the stage of submitting your order, which will notify you of the shipping number. With this number you can track the progress of your order until it reaches the delivery place that you have stated in your respective order.
Delivery time and cost depend on many factors, such as the place of delivery, the quantity of Products, etc. For more information regarding delivery time and shipping costs, please visit the relevant Sections below.
It is clarified that our sending of the confirmation of your order according to the above, does not constitute acceptance by us of your order, just confirmation - notification that we received it. The order you submit is a proposal on your behalf to our Company to buy the Products listed on it. In order for a sales contract to be concluded between us, we must respectively accept your order, as it stands. Such acceptance is made by us when we send you the message (email) confirming the shipping of your order, as it is. It is clarified that in case the shipping confirmation message of your order does not include some of the Products contained in your order, these Products are not part of the sales contract between us and in case they have been paid, we will refund the corresponding amount in as soon as possible, while you acknowledge and accept that our Company does not owe you any compensation in this case. However, the Contract is executed only if the Products are paid, ie as soon as your card is credited.
The duration of the sales contract between us is defined from the date we send you the email confirming the execution of your order with the shipping number, until the last day that expires your right to cancel the order, withdraw or return the product, in accordance with the provisions herein and the law.
Our Company does not keep a record of your orders, therefore you must keep at your own risk the notifications that we send you regarding your orders and the transactions between us.
4. ORDER CANCELLATION
Order cancellation by the User
In addition to the other cases mentioned here, you can cancel your order after the notification of receipt of your order but before the confirmation of its acceptance with the notification of shipment of the products by sending an email to [email protected] or by phone contact at (+30 2110019949), on the days: Monday to Friday from 10.00 - 17.00.
The email is considered to have been received by us for the purposes of this agreement, the next working day from the date of sending, and we can cancel your order according to the above, only if the relevant message is received before our sending to you of the confirmation of shipment of your products.
In addition, in case the Company modifies your order in accordance with the provisions herein, you have the option to cancel your order in whole or for the part which can not be executed by us, in the same way as mentioned above, (e-mail or telephone).
For orders with delivery destination abroad, and if we have already sent the order to the specified address, in case you wish to cancel your order before receiving the products, you will be charged the return costs required for the return of products at the headquarters of our Company in Greece.
Order cancellation by the Company
In addition to the other cases mentioned herein, the Company may cancel at any stage your order and / or the Sales Contract in the following cases:
• Due to a technical error, the Product you have ordered is not available and there was no sufficient time to update the system, and / or when it can no longer be supplied by our Company for any reason.
• Due to a technical error, the price indicated on the Product, or its description is incorrect.
• In our absolute judgment we consider that you are involved in unfair practices with the submission of the order, or when you do not make fair use of the Company's ordering system.
• Non-payment.
• Non-receipt of the Products in accordance with the terms hereof.
• Execution of the order is contrary to laws, rules and regulations.
• In cases of force majeure.
In case the Product of the cancelled order has been paid, the Company will refund your money without undue delay.
Cancellation upon receipt of the product
Upon receipt of the product, the order is cancelled by exercising the Right of Withdrawal in accordance with the provisions of the relevant Section below. Any refusal to receive your Products upon delivery by the Shipping Company, is equivalent to a withdrawal, a right for the exercise of which the provisions of the relevant Section on withdrawal below apply.
5. PRICES
Although the Company takes all appropriate technical and practical measures to ensure the accuracy and correctness of the prices listed in the Products of our Online Store, there is still the possibility due to a technical error that the price of one or more products included in the order are false. Upon receipt of your order and before we receive the payment, we will check the prices of the Products of the order. In case of any error in the price of a Product you have ordered, we will contact you as soon as possible and in any case before sending it. It is at your discretion to proceed with the order with the correct prices, to modify it taking into account the correct prices or to cancel it. If we are unable to contact you, we will consider the order cancelled.
Shipping cost depends on the delivery address and the size and weight of the order. The exact cost will be calculated automatically during the ordering process, depending on the products you have chosen. We draw your attention to the fact that each country may have national policies for the imposition of taxes and duties on imported products. You may therefore be charged the relevant fees, duties or taxes, as applicable under the law of your country. These amounts are not included in the final selling prices of the product or in the shipping costs and you will pay them when, where and as provided. The Company has no obligation to pay them.
6. PRODUCT DELIVERY
Place of delivery
The Products are delivered to the address stated by the User during the order, within the Greek Territory and Abroad, working days only.
Shipping Methods
The delivery time of the Products you have ordered depends on many factors, as there may be delays for reasons out of our responsibility. See in the relevant Section below what applies in case of delay in delivery.
For product shipments abroad please contact us at [email protected].
PRODUCT SHIPMENT WITHIN GREECE.
Our company works with ACS COURIER.
Our product shipment is free throughout Greece with purchases over €150, while the cost of transport is €5/shipping below this amount. The package is delivered to you within 3-5 days (excluding saturdays, sundays, holidays and strikes).
Receiving orders from our company's offices or warehouses is not an option.
Shipping by courier of your choice is possible, but does not burge the company. For questions and clarifications contact:
Customer Service (+30 ) 2110019949 daily 10:00 to 17:00 except holidays or email: [email protected] or message on instagram grescollections.
Our Company is not responsible for delays due to: operation of carriers or incorrect communication with the customer, negligence on the part of the customer to communicate with the carrier, delays of customs officials, strikes, extreme weather events, wars, other events of force majeure, and in general any event that escapes our sphere of influence and control.
Responsibility upon delivery
We inform you that our Company remains solely responsible for any damage or loss of your products until you (or third parties who you may have authorized) acquire the physical possession of the Products.
If at the scheduled delivery date you are not at the stated address to pick up the Products, the Shipping Company we work with will inform you of its visit and ask you to contact it, regardless of its efforts to re-deliver the order, as provided by its policy. In case the shipment is not completed, then your order is automatically returned to us and is registered as Refusal. In this case, it is expressly agreed, with the exception of the general rule of liability that concerns us, that you will be responsible for the loss or damage of the Products upon return, and the Products are transported and stored in accordance with the terms of transport company and at your own risk and expense.
7. SHIPPING CHARGES
For orders worth more than 150 EURO, delivery within Greece is FREE, except in cases of large products, which are more fragile. Smaller products are shipped as regular parcels.
For product shipments abroad please contact us at [email protected].
For deliveries abroad, the cost varies depending on the country and the specific region. For the best service and information, we recommend that before you proceed to a purchase you send us an email with the products you wish to buy and we will inform you of the cost of sending them to the address you wish.
For orders worth more than 500 EURO, delivery on abroad is FREE, except in cases of large products, which are more vulnerable. We draw your attention to the fact that each country may have national policies for the imposition of taxes and duties on imported products. You may therefore be charged the relevant fees, duties or taxes, as applicable under the law of your country. These amounts are not included in the final selling prices of the product or in the shipping costs and you will pay them when, where and as provided. The Company has no obligation to pay them.
8. METHOD OF PAYMENT
The Company’ s payment method is by credit-debit card
You can use Visa and MasterCard credit cards for your transactions. Your transactions in our online store are protected by top online security systems. For the purpose of payment, fill in all the necessary fields (card number, expiration date, CCV) in the environment of the respective bank. The Company processes your card details exclusively for the completion of the transaction between us, ie the repayment of the Products you have purchased from our online store. Your card number is not stored, so for every purchase in our store that you wish to pay by debit/credit card, you will need to re-declare your card details. The processing of your personal data is governed by the Company's Personal Data Protection Policy and the Cookies Policy.
9. WITHDRAWAL FROM THE PURCHASE
You have a period of seven (7) working days to withdraw from the purchase you may have made through our online store, without stating the reasons or providing us with any explanation regarding your desire to return the product (s).
The above period of seven (7) working days for the exercise of the right of withdrawal is set from the next day that you or any person you indicate to us as responsible for the receipt of your products (other than the carrier), obtain the physical possession of products.
Procedures for exercising the right
In order to exercise the right of withdrawal of the above paragraph, you must inform us before the expiration of the deadline for exercising in accordance with the above, of your decision to withdraw from the Purchase Agreement that we have concluded, with a clear statement (eg letter) which you will send in one of the following ways:
• by telephone with the Customer Service department of the Company at (+30 ) 2110019949
• by e-mail to [email protected],
Obligations of the consumer upon withdrawal
In order to comply with the withdrawal period, you must send us your statement of exercise of your right of withdrawal before the withdrawal period expires in accordance with the provisions hereof.
In case of exercising the right of withdrawal in accordance with the above, you must return to us at the address at the address that will be indicated to you, the Product from the purchase of which you withdraw immediately, without undue delay and in any case within seven (7) working days from the next day that you or any person you indicate to us as responsible for the receipt of your products (other than the carrier), obtain the physical possession of products. The deadline is considered to have been met if you send back the Products before the end of the 7working day period, as defined above.
The cost of returning the products from the purchase of which you withdraw rests with you and you must pay it directly to the courier company you will choose. In case our Company is obliged to pay an amount to a transport company regarding the return of the product, this will be deducted from the total amount that our Company must return to you as a result of the withdrawal in accordance with the law and the terms hereof. For returns, you must look yourself for the Courier Company and pay the corresponding fee directly to it. In case you have ordered the product from a country that uses a currency other than the Euro, you undertake to cover, in addition to the return cost, the cost in case of exchange rate difference, in case of customs clearance or import duties, etc.
Return of Products due to withdrawal
We have the right to delay the return of your money until we receive back the products from the purchase of which you are withdrawing, in the same good condition in which you received them.
Jewelry returns are not accepted as quality control is carried out before shipping. Clothing and scarves cannot be returned if the safety tag and tags have been removed. In addition, returns are not accepted in case of damage or worn product. Finally, it is not possible to return seasonal items such as swimsuit if the safety tags, labels and, if applicable, the hygiene sticker have been removed.
In the event of a gift return, this will be possible and a refund will be made if you send us the gift together with the corresponding receipt
When you send a package back to us, please make sure to use a trackable shipping method. We are not responsible for any lost packages
When we receive the product you returned to us, and after we check it, we will send you an email to inform you about its receipt. After the check we will carry out, we will notify you with a newer message for the approval or rejection of your request for a refund of the purchase.
10. COMPENSATION
You agree to indemnify our Company and any third party who draws rights from it (associates, employees, directors, suppliers, agents, representatives of both itself and its associates) for any damage, loss, expense incurred by (a) your violation of the Terms of Use of this Website and the Services provided therein (including purchasing from the Online Store), (b) your non-compliance with these General Terms, (c) your breach of the applicable law, (d) your violation of any rights in the protection of personal data of third parties, (e) your violation of the Company's Intellectual Rights.
11. COMPLAINTS
Our products are subject to quality control before they are shipped. In any case for complaints due to quality issues please contact us through [email protected] and send us detailed pictures and descriptions of what is wrong with the item along with your ORDER NUMBER (found in the order confirmation e-mail).